Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Platform Housing Group Limited (202124325)

The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. Concerns raised by the resident about ventilation in the property. How the landlord’s staff treated the resident and its handling of his complaint. The landlord’s response to the resident’s claim for damages. This service has also considered the landlord’s record keeping.

Sanctuary Housing Association (202107616)

The complaint is about the landlord’s handling of: Repair issues reported by the resident in May and July 2021. The resident’s request for reimbursement for repairs she completed. The related complaint. The resident’s request for decoration vouchers offered in 2006 and 2010, and concerns about damage left by a previous tenant. A hot water issue in April 2023.

Settle Group (202223458)

The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio door. damp and mould. The resident has also complained about the landlord's handling of the complaint and compensation offered.

Southwark Council (202223453)

The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property.

Wandle Housing Association Limited (202211862)

The complaint is about the landlord’s handling of repairs to the resident’s shower.

Watford Community Housing Trust (202120555)

The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling.

East Devon District Council (202200837)

The complaint is about the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage work and external painting. Handling of the resident’s request for a shed. Handling of the right to buy application. Response to subject access request. Complaint handling.

Housing 21 (202212288)

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident; complaint handling.

Islington Council (202118263)

The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to the resident’s request for ventilation at the property. Handling of a fly infestation at the property. Handling of the resident’s queries regarding the layout of the kitchen. The Ombudsman has also considered the landlord's: Complaint handling. Record keeping.

London & Quadrant Housing Trust (L&Q) (202200141)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s transfer application. The associated complaint.