Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Tower Hamlets Homes (202120234)
The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.
Westminster City Council (202126442)
The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.
Wokingham Borough Council (202108469)
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
A2Dominion Housing Group Limited (202126092)
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
Camden Council (202125295)
The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it.
Nuneaton and Bedworth Borough Council (202104867)
This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.
Salix Homes Limited (202119049)
The complaint is about the landlord’s response to the resident’s request to replace the fencing at her property.
Southwark Council (202102649)
The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.