We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling of repairs needed to windows; and The landlord’s handling of the formal complaint.
This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof and chimney repair. The resident’s concerns regarding the conduct of an operative.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.
The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.