Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative accommodation. Handling of the resident’s reports of antisocial behaviour (ASB). Complaints handling.
The complaint concerns:
The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
The complaint is in relation to the resident’s reports of issues with staff conduct.
REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint concerns the fulfilment of the terms of a self-build scheme.
This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.
The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the subsequent repairs to the resident’s property. The landlord’s associated complaint handling.