Guinness Housing Association Limited (202201210)
The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202200575)
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202206325)
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Newham Council (202114253)
The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.
Paragon Asra Housing Limited (202106606)
The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.
Richmond Housing Partnership Limited (202203469)
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
Southern Housing Group Limited (202126196)
The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling.
Thames Valley Housing Association Limited (202106528)
The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the option for a ‘deed of covenant’ to transfer the service charge payments directly to the management company. The landlord’s communication and complaints handling.
Believe Housing Limited (202127840)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling.
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.