We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.
The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.
The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.
The complaint is about the landlord’s handling of the resident’s property move.
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on a temporary basis. Resident’s transfer application. The related complaint.