Lambeth Council (202116411)
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202113684)
The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.
Hammersmith and Fulham Council (202204229)
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
3CHA Ltd (202102081)
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of concerns raised regarding information security and confidentiality. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaints.
Believe Housing Limited (202123042)
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
Clarion Housing Association Limited (202110906)
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
East Devon District Council (202012631)
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise nuisance. The resident’s reports of an extensively overgrown garden. The resident’s reports of an issue with a drain at the property. The resident’s complaint.
Hammersmith and Fulham Council (202202575)
The complaint is about the landlord’s response to reports of faulty windows by the resident.
Haringey London Borough Council (202119223)
The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden fence; complaints handling.