Housing 21 (202412204)
The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Housing Solutions (202344100)
The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.
Hyde Housing Association Limited (202333699)
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
Hyde Housing Association Limited (202404865)
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
Hyde Housing Association Limited (202426785)
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
Irwell Valley Housing Association Limited (202325475)
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Kirklees Metropolitan Borough Council (202422118)
The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged items. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202336214)
The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy and rehousing support due to his additional needs.