Sanctuary Affordable Housing Limited (202207477)
The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into the matter.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
The Guinness Partnership Limited (202113997)
The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area. Installation of a timer for communal lighting. Complaints handling.
Westminster City Council (202016964)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
Westward Housing Group Limited (202014374)
This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour A. landlord’s communication about the parking bay. the related complaint.
Housing 21 (202206023)
The complaint is about the landlord's handling of the resident's housing application.
London Borough of Redbridge (202106556)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Redbridge (202207531)
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Southwark Council (202113463)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp and mould at the property; The landlord’s complaint handling; The landlord’s record keeping.
Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.