We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). The landlord’s handling of the resident’s queries about his service charge. The landlord’s response to the resident’s concerns about the handling of his personal information. The landlord’s complaints handling.
The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint about this matter.
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.
The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood burning stove at the property. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for compensation.
The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the front door . handling of the associated complaint.
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property.
The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.