Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Torus62 Limited (202432384)

The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.

WATMOS Community Homes (202438361)

The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs.

Clarion Housing Association Limited (202424212)

The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.

Colchester City Council (202322371)

The complaint is about the landlord’s decision to request the resident to remove a conservatory.

Dacorum Borough Council (202332779)

The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.

GreenSquareAccord Limited (202442992)

The complaint is about the landlord’s handling of: Damp and mould. The replacement of windows.

Karibu Community Homes Limited (202423515)

The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.

London & Quadrant Housing Trust (202407216)

The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.

London & Quadrant Housing Trust (202440293)

The complaint is about the landlord’s handling of the complaints about a roof leak.

London Borough of Hackney (202400786)

The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.