Camden Council (202219378)
The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Freebridge Community Housing Limited (202210458)
The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on the estate. Request for rental payments. The subsequent complaint.
Hackney Council (202225651)
The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Incommunities Limited (202128086)
The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.
Joseph Rowntree Housing Trust (202216191)
This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
London & Quadrant Housing Trust (L&Q) (202127252)
The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202223386)
The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following a collapse. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202226260)
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his upstairs neighbour. Flooding caused by the upstairs neighbour. Repairs caused by the flood and related damp and mould. The landlord’s complaints handling has also been investigated.
London Borough of Hackney (202213556)
The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its handling of the resident’s request for a gas boiler. The landlord’s response to the resident’s reports about not having electricity, and the support it provided to enable the installation of an electricity meter. The landlord’s handling of the installation of new flooring. The landlord’s response to the resident’s request for a bathroom and kitchen replacement. The landlord’s handling of the resident’s decant and its response to enquiries about food expenses. The landlord’s response to the resident’s reports about the conduct of its housing manager. The landlord’s response to the resident’s reports about damage to personal belongings following works carried out at the property. The landlord’s handling of a request for information under a subject data access request. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202208034)
The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints handling.