Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Hackney (202200920)

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and  the associated complaint.

London Borough of Redbridge (202210856)

The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.

Wolverhampton City Council (202209800)

The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.

Camden Council (202117312)

The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.

GreenSquareAccord Limited (202101087)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports about pigeon spikes. The landlord’s complaint handling. This report also examines: The landlord’s record keeping.

Leeds City Council (202208004)

The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.

Lewisham Council (202126424)

The complaint is about: the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Newlon Housing Trust (202210777)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould Response to the resident’s reports of repairs. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.