Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (201902535)

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

Peabody Trust 2018 (202013563)

The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.

Stonewater Limited (202118293)

The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.

Wandle Housing Association Limited (202125872)

The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs. 

Wandsworth Council (202122729)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint

Westminster City Council (202125028)

The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.

Westminster City Council (202212282)

This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.