Anchor Hanover Group (202107252)
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Believe Housing Limited (202102816)
The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the resident has also complained about the landlord’s response to a report of antisocial behaviour.
Dudley Metropolitan Borough Council (202102362)
The complaint is about the local authority’s decision not to grant the resident the right to buy.
London & Quadrant Housing Trust (202104345)
The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.
Newlon Housing Trust (202011349)
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
North Tyneside Council (202009313)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Notting Hill Genesis (202013052)
The complaint is about the landlord’s response to the resident’s report of a broken door.
Ocean Housing Limited (202017440)
The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.
Onward Homes Limited (202001989)
The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the resident. The landlord’s handling of the resident’s health concerns. The landlord’s handling of the resident’s concerns about her neighbour’s tenancy.
Onward Homes Limited (202017410)
The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.