Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202213931)

The complaint is about the landlord’s handling of repairs to the resident’s front doorframe.

London Borough of Ealing (202119133)

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light switches. The associated complaint.

Stevenage Borough Council (202211783)

The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.

The Riverside Group Limited (202209742)

The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.

Havering Council (202207452)

The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The landlord’s handling of the associated complaint.

London Borough of Enfield (202115537)

The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.

Metropolitan Thames Valley Housing (202126055)

The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.

Sovereign Housing Association Limited (202013126)

The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance.

The Riverside Group Limited (202121870)

The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.