Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (202114809)

The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s reports that he had not received a breakdown of service charges. The landlord’s complaint handling.

Notting Hill Genesis (NHG) (202200270)

The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling of the complaint.

Westminster City Council (202202872)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, partly due to water damage. Reports of damage to the wooden floor of the property. Formal Complaint.