Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202102479)

The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a Gas leak in April 2020. The related complaint.

Royal Borough of Kensington and Chelsea (202115830)

The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of repairs to the Emergency Control Valve (ECV) on the resident’s gas meter. The landlord’s communication and the level of support provided to the resident by the landlord’s staff. The landlord’s complaints handling.

Catalyst Housing Limited (202113998)

The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.

Notting Hill Genesis (202205545)

The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in his service charge; the landlord’s communication in relation to the rent and service charge.