Onward Homes Limited (202107736)
The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to the Energy Performance Certificate (EPC). request for a property transfer.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202107245)
The resident complained about the landlord’s handling of the replacement of the washing machine in the property.
Stafford & Rural Homes (202014819)
The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s request to transfer to another property.
The Riverside Group Limited (201815919)
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Tower Hamlets Homes (202107850)
This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling.
Watford Community Housing Trust (202103445)
The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn.
Abri Group Limited (202003525)
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
Clarion Housing Association Limited (202101750)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; the related complaint.