Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Aster Group Limited (202205670)

The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.

Catalyst Housing Limited (202107468)

This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front and rear doors; Complaint handling.

Livv Housing Group (202103424)

The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s:  record keeping, and;  complaint handling.

Anchor Hanover Group (202113398)

The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the service charge accounts. Complaints handling.

Brighton and Hove City Council (202202555)

The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.

Hammersmith and Fulham Council (202113955)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.