Clarion Housing Association Limited (202124981)
The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202014885)
The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of the subsequent repairs to the bathroom. Complaint handling.
London Borough of Ealing (202203016)
This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.
Poole Housing Partnership Ltd (202122596)
The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour (ASB).
Royal Borough Of Greenwich (202103221)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.
Sovereign Housing Association Limited (202206099)
The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of the estate. Concerns about parking. Report of water pooling in the carpark. The Ombudsman has also considered the landlord’s complaint handling as part of the investigation.
Stonewater Limited (202214785)
The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling.
Birmingham City Council (202208926)
The complaint is about the time taken by the landlord to replace the loft insulation in the property.
Camden Council (202210749)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.
Leeds City Council (202116938)
The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.