The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Wandle Housing Association Limited (202115736)
The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
London & Quadrant Housing Trust (202107703)
The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.
Peabody Trust (202120604)
The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s request for information regarding her neighbour’s reports; complaints handling.
Shepherds Bush Housing Association Limited (202203085)
The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.
Wolverhampton City Council (202116971)
The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.
Anchor Hanover Group (202206059)
The complaint is about the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint handling.
Birmingham City Council (202119233)
The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary. The landlord’s handling of the associated formal complaint has also been considered.