We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift breaking down. Concerns about the impact of the lift breaking down on her health. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.
The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint handling.
The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.
The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint.