Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request for compensation for damaged belongings. The landlord’s handling of the associated complaint.
The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into this matter.
The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s request for a permanent solution in respect of the drainage. the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the return of the resident’s deposit. The landlord’s record keeping and complaint handling.
The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint is also about the landlord’s complaints handling.
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.