Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202206955)
The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service charge accounts for the year 2019 to 2020. Complaint handling.
London Borough of Hillingdon (202010313)
The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing application.
Manchester City Council (202119702)
The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.
Notting Hill Genesis (202201185)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
Orbit Group Limited (202201795)
The complaint is about the landlord’s administration of the resident’s rent account.
Origin Housing Limited (202211585)
The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.
Richmond Housing Partnership Limited (202216893)
The complaint is about the landlord’s handling of:
Jigsaw Homes Group Limited (202203265)
The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.
London & Quadrant Housing Trust (L&Q) (202116921)
The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s reports about the external back door at the property; The landlord’s complaint handling.