Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s decision to charge rent to the resident for her new property after this was let to her but before she moved in, while she was awaiting repairs there. The landlord’s handling of the resident’s reports regarding the condition of her new property when this was let to her.
The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of the staff conduct complaint and report of contractors not observing social distancing guidance whilst carrying out work within the property. the level of compensation offered by the landlord for a damaged coat. the landlord imposing a contact restriction on the resident. The landlord’s complaint handling.
The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.
The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.
The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.
The complaint is about the landlord’s response to the resident’s reports about:
The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to refund car parking charges for the period when the resident was not living at the property.