Harlow District Council (202209969)
The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202117995)
The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The landlord’s handling of the formal complaints process.
Peabody Trust (202208073)
The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.
Camden Council (202112376)
REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Central and Cecil Housing Trust (202121654)
The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.
Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Haringey London Borough Council (202205995)
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Paragon Asra Housing Limited (202204396)
The complaint is about the landlord’s handling of the resident’s application for rehousing.
Platform Housing Group Limited (202114713)
The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to the resident’s concerns about contaminated drinking water. communication, complaint handling and offer of compensation.
Riverside Housing Co-operative (Redditch) Limited (202204443)
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.