Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Optivo (202108988)

The complaint is about the landlord’s handling of: the resident’s request to be rehoused. the resident’s complaint.

REPORT COMPLAINT 202114279 Optivo 20 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]

The Riverside Group Limited (202208873)

The complaint is about the landlord's response to the resident’s reports about her fence.

Hammersmith and Fulham Council (202109579)

REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to […]

Leeds City Council (202211100)

The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door.

London Borough of Croydon (202117164)

The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.

Optivo (now Southern Housing) (202117753)

The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues at the property. Damage to the resident’s belongings. The contractor’s behaviour.

Peabody Trust (202203065)

The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.

West Kent Housing Association (202000668)

The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.

Haringey London Borough Council (202127394)

The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.