We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB made against the resident. The resident’s requests for window repairs. The resident’s concern that the condition of the windows was affecting his health. Medical evidence provided by the resident, and the associated housing application. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint.
The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint handling.
The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports of damages to her personal belongings following the leak. The landlord’s response to the resident’s concerns about her belongings being moved from the hotel she was decanted to.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of the rent account.
The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging issues with the property and block. His complaint.
The resident has complained about the landlord’s handling of: Major works to renew the district heating system and install smart meters, together with the works required to rectify issues with the smart meters. Reports that the communal electricity bills do not reflect actual usage. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The resident’s concerns about its temporary construction site. The Ombudsman has also considered the landlord’s complaint handling.