We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of flats. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy.
The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.
The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water damaged items; Complaints handling.
The complaint is about the landlord’s response to the resident’s repairs reports.
The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.
REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s request to access communal areas for boiler repairs.
The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.