London & Quadrant Housing Trust (L&Q) (202111468)
The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202111543)
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
Metropolitan Thames Valley Housing (202128435)
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
Metropolitan Thames Valley Housing (MTV) (202212022)
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
Raven Housing Trust Limited (202200090)
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Six Town Housing Limited (202107717)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.
Southern Housing Group Limited (202120411)
The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint.
Sovereign Network Homes (202113716)
REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]