Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Croydon (202215975)

  REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Metropolitan Thames Valley Housing (MTV) (202205980)

The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for cleaning services not provided. The landlord’s communication and complaint handling.

North Tyneside Council (202215499)

The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.

Westward Housing Group (201909454)

The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The resident has also complained that the landlord has committed defamation of her character.

London & Quadrant Housing Trust (L&Q) (202119571)

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request.     Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.