St Mungo Community Housing Association (202214386)
This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stoke-on-Trent City Council (202122682)
The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the landlord's complaint handling.
Wandle Housing Association Limited (202224519)
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
Accent Housing Limited (202233159)
This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping.
Bromford Housing Group Limited (202204989)
The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.
Canterbury City Council (202204212)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s concerns about the asbestos tiles under the lounge flooring. The landlord’s handling of the kitchen replacement. The associated complaint handling.
Hexagon Housing Association Limited (202210842)
The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202204676)
The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202218260)
REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London Borough of Barnet (202201466)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property.