We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]
The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]