Peabody Trust (202118841)
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202219016)
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.
Southern Housing (202218045)
The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.
Swan Housing Association Limited (202205072)
The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint handling.
Walsall Housing Group Limited (201903432)
The complaint is about:
Westminster City Council (202117364)
This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back doors of the property, and electrical issues. This investigation has also considered the landlord’s complaint handling.
Westminster City Council (202211649)
The complaint is about the landlord’s handling of pest issues outside the resident’s property.
Beyond Housing Limited (202127743)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to facilitate the associated repair works.
Birmingham City Council (202011032)
The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the property. This Service has also considered the associated complaint handling.
Gateway Housing Association Limited (202112753)
The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports of littering and fly-tipping. The Ombudsman has also investigated the landlord’s complaint handling.