We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.
The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by the landlord. The landlord’s handling of the complaint.
The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.
The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.
The complaint is about the landlord’s handling of: The resident’s concerns about cyclical works to steps at the rear of her property and installation of new stones. The resident’s concerns about the conduct of operatives and staff. The associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.
REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]