Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Grand Union Housing Group Limited (202212586)

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

Lambeth Council (202204833)

The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.

Metropolitan Thames Valley Housing (202210199)

The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.

Basildon Borough Council (202204250)

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.

One Vision Housing Limited (202213153)

The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage to the resident’s shed and decking.

Poplar Housing And Regeneration Community Association Limited (202204748)

The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in the property.

A2Dominion Housing Group Limited (202113836)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

A2Dominion Housing Group Limited (202118562)

The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building.

Gentoo Group Limited (202128308)

The complaint is about the tone, content and language used in correspondence the residents received from the landlord.

Home Group Limited (202123009)

The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint.