We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident says he has experienced repeat […]
Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident signed the tenancy agreement in […]
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]
Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 The resident lives in a 2-bedroom terraced house. She […]
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but this caused little distress or inconvenience to the resident.
Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]
Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident complained about defects and issues in his new […]