We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The landlords handling of:
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.
The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.
The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. The landlord’s decision not to maintain the garden, or to replace the lawn once treatment was complete. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s decision not to renew the resident’s garden fence.
The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.