The Guinness Partnership Limited (202113535)
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Vivid Housing Limited (202120265)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management transfer.
Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
Westminster City Council (202120284)
The complaint concerns how the landlord handled repairs to the ceilings in the property.
Catalyst Housing Limited (202114965)
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.
Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Peabody Trust (202016218)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202014997)
The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy and the landlord’s administration of the resident’s rent account. The landlord’s decision to serve a Notice of Seeking Possession (NOSP) on the resident due to rent arrears. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s request to reassess her housing priority banding. The landlord’s complaints handling.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.