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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of the recycling bins. Noise nuisance at night.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.
The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.
The complaint is about the time taken to repair a damaged drain in the resident’s garden.
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's management of repairs to the resident’s heating system.