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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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East Devon District Council (202114420)

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.

Stoke-on-Trent City Council (202015689)

This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.

Plus Dane Housing Limited (202105871)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.