Sovereign Network Group (202417641)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Square Building Trust Limited (202417742)
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
Stonewater Limited (202426493)
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
A2Dominion Housing Group Limited (202332741)
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
Clarion Housing Association Limited (202444890)
The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202435463)
Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]
London & Quadrant Housing Trust (202335927)
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
London & Quadrant Housing Trust (202406718)
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
London & Quadrant Housing Trust (202417733)
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
London Borough of Ealing (202345558)
This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.