Haringey Council (201909345)
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Housing Trust Limited (202105422)
The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the decant whilst repairs were taking place.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Vivid Housing Limited (202013379)
The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.
Thirteen Housing Group Limited (202102442)
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
Birmingham City Council (202011501)
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202107243)
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Bristol City Council (202101833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Clarion Housing Association Limited (202105446)
This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.
Cobalt Housing Limited (202102557)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.