Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Vivid Housing Limited (202127008)

The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy.

Wandle Housing Association Limited (202200372)

The complaint is about: The size of the replacement toilet provided by the landlord. The associated complaint.

GreenSquareAccord Limited (202126969)

The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.

Midland Heart Limited (202015312)

The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.

Barking and Dagenham Council (202112565)

This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.

Kingston upon Thames Council (202116744)

This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.

London & Quadrant Housing Trust (202015494)

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

London Borough of Hounslow (202201697)

The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.

Notting Hill Genesis (202117181)

The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The associated complaint handling.

Onward Homes Limited (202120506)

The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a smart meter. The associated formal complaint.