Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to the resident’s reports about her boiler. The landlord’s response to the resident’s request for additional security measures and a management move. The landlord’s response to the resident’s reports of damp in the property’s hallway. The landlord’s complaints handling.
The complaint is about the landlord’s communication about the property’s energy supply.
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on the resident’s ability to work; complaints handling.
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.