Clarion Housing Association Limited (202119610)
The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s request to access communal areas for boiler repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Cobalt Housing Limited (202100866)
The complaint is about: The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Havering Council (202206914)
The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s handling and responses to reports of flooding from the flat above. The landlord’s complaints handling. If the landlord should have completed a risk assessment for its occupant who it temporarily housed in the flat above.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Mount Green Housing Association Limited (202219679)
The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.
Nottingham City Homes Registered Provider Limited (202209952)
REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202123937)
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
Places for People Homes Limited (202119956)
The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.