Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and electrical issues.
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
The complaint is about the landlord’s refusal of a request for a management transfer.
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.