Bromford Housing Group Limited (202211617)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Dudley Metropolitan Borough Council (202121691)
The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was let to her. The offer of a temporary decant while works were being carried out. The personal items that were damaged while the work was taking place. The related complaint.
East Devon District Council (202201008)
The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour.
East Midlands Housing Group Limited (202215290)
The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.
Estuary Housing Association Limited (202209474)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.
Harlow District Council (202204857)
The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Inquilab Housing Association Limited (202115670)
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Islington Council (202105172)
The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his bathroom and ongoing leak issues. The landlord’s handling of the related complaint. The resident’s concerns about the level of service charges for major works and the quality of this work. Issues the resident experienced with the landlord’s insurer.
Joseph Rowntree Housing Trust (202213814)
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.