Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.
The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling.
The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the option for a ‘deed of covenant’ to transfer the service charge payments directly to the management company. The landlord’s communication and complaints handling.
The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling.
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.