One Housing Group Limited (202123143)
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202118314)
The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of his tenancy and the level of compensation offered. The landlord’s handling of the associated complaint and its record keeping.
Thames Valley Housing Association Limited (202112333)
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
Thrive Homes Limited (202122651)
The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.
Trent & Dove Housing Limited (202122789)
The complaint is about: The landlord’s response to the resident’s concerns about the relocation of the gas meter. The landlord’s response to the resident’s reports about the conduct of a member of the landlord’s staff. The landlord’s complaint handling.
Vivid Housing Limited (202016235)
The complaint is about the landlord’s handling of repairs to the communal lift.
West Kent Housing Association (202121456)
The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling.
Clarion Housing Association Limited (202014737)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Gentoo Sunderland Ltd (202108649)
The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues including damp and floor repair.
Greenwich Council (202122271)
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]