Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Midland Heart Limited (202204167)

This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment.

Newlon Housing Trust (202107310)

The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the cladding. The landlord’s complaints handling.

Notting Hill Genesis (NHG) (202206376)

This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when the lift is out of order.

Onward Homes Limited (202121697)

The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.

Onward Homes Limited (202204981)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s complaint handling.

Peabody Trust (202112245)

The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.

Peabody Trust (202127764)

The complaint is about landlord’s handling of:

Places for People Group Limited (202202414)

The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s installation of CCTV. The landlord’s complaints handling.

Southern Housing Group Limited (202206524)

The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.

Southwark Council (202117882)

The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal area.