The Guinness Partnership Limited (202122166)
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Bromford Housing Association Limited (202120321)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
Ealing Council (202107847)
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Islington Council (202107863)
This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.
Penge Churches Housing Association Limited (202008022)
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
Leeds City Council (202112399)
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
London & Quadrant Housing Trust (202100735)
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (202009220)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.
Paragon Asra Housing Limited (202014224)
The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB) between October 2017 and February 2020. the resident’s wish to be compensated for a loss of earnings and stress caused by the ASB. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.