We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and a refund of fees and charges following the surrender of his lease. The associated complaint.
The complaint is about the landlord’s handling of reports of two leaks: A leak from the bathroom, which affected the dining room ceiling. A leak within the kitchen which affected the kitchen flooring.
The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a gate. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022.
The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance.
The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.
The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints handling.
The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate the complaint.
The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for compensation for personal losses The leaseholder’s complaints.
The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ (RTB) process.